Retention Archives - Shopney Blog

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Melissa Turpan - September 4, 2026

105 views 15 mins

How Subscription Brands on Shopify Can Improve Customer Retention

For a subscription brand, the first conversion is only the beginning. The real value of a subscriber comes from what happens over the following weeks and months. Do they stay subscribed? Do they keep the same order? Do they add more products? Do they engage with the brand between deliveries? Or does a small inconvenience […]

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Lara Soley - August 7, 2026

220 views 9 mins

How Mobile Commerce Is Reshaping Customer Retention for DTC Brands on Shopify

How mobile commerce reshapes retention for DTC Shopify stores - blog cover

Customer acquisition is getting more expensive, which makes every repeat purchase more valuable. For DTC brands on Shopify, retention has traditionally depended on a familiar mix of mobile web, email, SMS, loyalty programs, and paid retargeting. Those channels still matter. But brands are increasingly looking for more direct ways to keep customers engaged after the […]

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Melissa Turpan - August 6, 2026

183 views 26 mins

The Psychology Behind Effective Re-Engagement in Mobile Commerce

Re-engagement in mobile commerce is not just about sending more messages to users who stopped browsing. It starts earlier in the customer journey. A user first needs to engage with the brand, find something relevant, convert or show purchase intent, and then receive a meaningful reason to return. Without that first layer of engagement, re-engagement […]

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Hazel Palan - August 4, 2026

216 views 22 mins

How Native Mobile Apps Help DTC Brands Build Long-Term Customer Loyalty

DTC brands sell directly to customers, without depending on distributors, resellers, or marketplaces to own the customer relationship. This gives them a major advantage. They can control the brand experience, customer data, communication, and post-purchase relationship more directly. They are closer to the customer before, during, and after the purchase. But long-term loyalty does not […]

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Lara Soley - May 4, 2026

386 views 20 mins

Why Mobile Apps Create Higher Customer Lifetime Value for Shopify Stores

Image cover of a blog about why mobile apps create higher LTV for Shopify stores

Shopify customer lifetime value is not built from one purchase. Getting a customer to buy once is hard. You pay for traffic, run campaigns, build trust, optimize your product pages, try to remove every possible reason for shoppers to leave before checkout. But one order does not make a customer truly valuable. The real value […]

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Melissa Turpan - July 16, 2025

1,561 views 11 mins

The Secret To Retention? Ask Your Customers!

Loyal customers are the heartbeat of every successful brand. While they may only make up around 21% of your customer base, they often drive nearly half of your orders and revenue. These are the people who already trust your brand, come back regularly, and spread the word. So the real challenge isn’t […]

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Serena Powell - January 7, 2025

848 views 8 mins

How to Build an Effective Post-purchase Experience for Your Shopify Store

The post-purchase phase is where you turn a one-time shopper into a loyal, returning customer. It’s easy to think your job is done once an order is placed, but the real opportunity to build lasting relationships begins after the sale especially if you’re delivering that experience through a mobile app for Shopify. Think of it […]

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Serena Powell - May 9, 2024

1,950 views 10 mins

How to Reduce Customer Retention Costs With an eCommerce App for Shopify Stores

a blog cover image about reducing retention costs for Shopify stores

As eCommerce continues to grow, mobile apps are emerging as integral tools for businesses. They offer customers a seamless and engaging shopping experience directly from their smartphones — especially when built as a mobile app for Shopify that syncs directly with your store data and customer journeys. With features like push notifications, personalized product suggestions, […]

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Lara Soley - March 1, 2024

1,187 views 7 mins

20+ App Push Notification Examples to Boost Customer Retention Rate on Shopify

a blog cover image about app push notifications to boost Shopify customer retention

Want to bring back customers for more? Here are the app push notification examples and templates we recommend to boost retention.

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Yasmin Garet - November 15, 2023

2,101 views 14 mins

How to Improve Customer Loyalty on your Shopify Mobile App?

You’re not here to learn if loyal customers are important—you’re here because you know they are, but may be struggling to implement strategies to improve customer loyalty on your app, especially after you turn Shopify store into mobile app experiences into a core growth channel. mCommerce is more nuanced, and you can’t simply replicate what […]